Contact Protocols

To minimize the spread of infection, volunteers must follow these protocols (based on CDC guidelines).


  • If you are sick or symptomatic, stay home
  • Wash hands frequently, or use hand sanitizer before and after touching “foreign” items
  • Maintain a distance of 6 feet or more from others, whenever possible
  • Limit the amount of time you’re in close proximity to others
  • Take hand sanitizer with you when you are running errands
  • Per NEW CDC Guidelines, we recommend the use of cloth face coverings in public settings where other social distancing measures are difficult to maintain, especially in stores and when delivering to a Client

When going into a store

  • Sanitize your hands before entering
  • Wear a cloth face covering
  • Avoid touching people and things, as much as possible
  • Avoid touching your face
  • Minimize time in store
  • If you are purchasing for multiple clients, make separate purchases for each client order (and take photos of receipts)
  • Sanitize your hands after leaving

When delivering to a Client/Neighbor

  • Call your client to give them estimated delivery time; insure that they (or someone in the household) will be available to come to the door
  • Wear a cloth face covering
  • Leave the bag(s) of items on the doorstep (or agreed-upon location), then back off beyond 6 feet. “Drop and dash” 🙂
  • Call the Client, ask them to pickup
  • Watch Client retrieve items, say ‘hello’, and confirm reimbursement arrangements (Venmo/Zelle/other)
  • Encourage Client to contact us again if they need anything, and to tell other neighbors about us
  • Sanitize your hands– again

For a Client/Neighbor receiving items

  • When you talk with your Runner (volunteer), agree on the delivery area for the items. It should be outside the building, if possible, such as a doorstep, or an apartment building entrance
  • Wear a cloth face covering when venturing outside your home
  • Wait for the volunteer to set the bag(s) of items down at the delivery area; do not approach the Runner
  • Do not invite the Runner to come inside, and do not allow the Runner to come inside
  • Maintain a distance of at least six feet from the Runner
  • Say “hi” to the Runner, and possibly wave and smile
  • After taking the items inside and putting them away, wash your hands and any surfaces where the items may have been temporarily placed